Terms & Conditions

All orders by you, the customer, for supply of goods, are subject to these terms and conditions unless varied in writing and signed by both parties.
Once an order has been placed your order is considered firm and there will be a contract between us.
The contract will end upon satisfactory receipt of goods when collected and left the premises.
Any product ordered from a picture or photo showing a product made by another supplier, can only be reproduced by Lois’s Little Cake & Chocolate Company as our interpretation of that product and will not be an exact replica of the product in the picture or photo.

Payment – The price for our celebration cakes (excluding wedding cakes) is payable as follows:
Web order cakes: 50% when order is placed, followed by 50% upon receipt of cake
Orders over the counter, cakes under £100: £30 when order is placed, balance due upon receipt of cake
Bespoke cakes over £100: £50 when order is placed, balance due upon receipt of cake
The price for our wedding cakes is payable as follows:
Wedding cakes ordered are payable as follows:
When ordering a bespoke wedding cake through a consultation, we ask for a deposit of £100 at the time of placing the order
The balance of the total cost is payable no later than 4 weeks before the event
If an order is placed within 30 days of the event the total cost is payable at the time the order is taken
All other products (non-celebration cakes) are payable in full at the time of purchase.
Cancellations – You may cancel a celebration cake order at any time provided the cancellation is made by the person who placed the order, or another person authorised to act on their behalf, and is communicated to us in writing. As this incurs administrative costs, lost business and impacts on our commitment to other customers, we will apply cancellation charges as follows:
Days before delivery/collection date Cancellation charge (per-centage of total price) Days before event Cancellation charge (percentage of total cost)
14 days or more 10% 60 days or more 10%
7-13 days 50% 30-59 days 50%
6 days or less 100% 14-29 days 75%
13 days or less 100%
We may also apply cancellation charges and terminate our services if you fail to pay us on the due dates given under clause 2 or if you become insolvent, appoint a liquidator receiver or administrator, or propose a voluntary agreement with your creditors. We reserve the right to apply an administration fee of £10 for any cancelled celebration cakes.
Changes or supply of additional goods or services = Following placement of order, should you wish to make any changes to a celebration cake design, please contact us. We will try our best to accommodate changes requested, however, we are unable to accept changes within the 7-day period before the order is due for collection or delivery. Depending on the change requested, an additional charge may be applied and shall be payable in accordance with the terms of clause 2 and clause 3 in the event of cancellation. In addition to the costs incurred to make the change, we reserve the right to charge an administration fee of £10.
Force majeure and liability – If we are prevented from performing our services and delivery by circumstances beyond our control, including but not limited to strikes, accidents, acts of God, national or local disasters, damage to premises, weather, infectious diseases or similar events, then we will cancel the order and refund to you the amounts already paid and we will have no further liability to you.
Food allergies – We offer a range of cakes made with allergen free options, however, all our cakes are baked and decorated in an environment where nuts are present, especially marzipan. Unless specified otherwise cakes may contain NUTS, MILK, EGGS, WHEAT, SOYA, GLUTEN, LUPIN, SEASAME SEEDS & SULPHUR DIOXIDE. Food allergy information is available on request. We cannot be responsible for any incidents involving personal food allergies.
Complaints – In the unlikely event that you have a complaint about your celebration cake, please inform as soon as possible so that we may have the opportunity to resolve matters immediately. If we cannot resolve your complaint, you will agree to meet with us to try to resolve matters. If this meeting fails to resolve any dispute, any legal claim you bring will be limited in value to the total cost of the cake and in respect of which any complaint is made. Should there be a complaint about the taste of our cakes, we would require the cake to be returned (in tact as much as possible) for us to establish the problem.
Hire of Cake Stands – The hiring of equipment will require a hire charge plus a deposit. It is the responsibility of the hirer to return the equipment to one of The Cake Shops as agreed on the equipment hire form.
Photograph Rights – All photographs displayed on Lois’s Little Cake Company’s website, our Facebook page and Twitter pages, and anywhere else we share, remain the property of Lois’s Little Cake Company and should not be used by any other persons. We photograph all our cakes and reserve the right to use any photographs for display or promotion without prior notification or compensation to those concerned.
Jurisdiction – These terms and conditions are governed by English Law and the exclusive jurisdiction of the English courts.